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Business Process Management

Optimyce Business Process Management (BPM) partner with our clients using a systematic approach in making their workflows more effective, efficient and adaptable to their ever changing business needs. We help organisations automate a wide range of processes and activities thereby increasing optimisation and reducing costs. Our core strengths lie within Business Process Modeling, Business Rules Engine, Workflow Engine, Simulation and Testing. We offer both onsite BPM solutions and cloud based BPM solutions.

Business Process Outsourcing

Optimyce Business Process Outsourcing (BPO) partner with companies that are seeking new ways to increase productivity, achieve greater performance by collaboration, risk reduction, cost control and delivery of value. We offer function specific- services such as IT Helpdesks, HR and Finance as well as service tailored to the needs of specific industries such as Banking, Telecommunications, and Government.

Information Technology

Optimyce Information Technology uses Technology as an enabler for Business Transformation. We work with our clients in getting great value from Technology investments. Our strength lies within, IT strategy development, IT design and architecture, Enterprise management, project management and IT operations management.

Software Solutions

Optimyce Software solutions specialises in providing bespoke business applications. We provide both web-based and non-web-based applications and provide consulting to clients seeking independent expertise. We also provide support to clients with industry recognised business applications through customizations to fit their business needs. Our focus is on quality service delivery and ensuring projects are delivered on time and on budget. We also provide a strategic guidance on a wide range of areas from usability, performance, security and stability. Optimyce offers services like code review, software design, and software testing.

Business Consulting

Optimyce Business consulting helps Business to understand their Businesses Strategies and better align this with their Technology Strategies. Our range of Business Consultants has multiple domain knowledge and experience and we can help you. We work with clients by engaging with all the relevant stakeholders understanding the requirements and propose solutions that are fit for purpose. Key activities we get involved in are Business Analysis, Business Process Improvement, Business Architecture Design and Project Management Office Setup and Administration.

Customer Experience Management

Optimyce Customer experience management helps our clients in tracking, overseeing and organising every interaction between the customer and the clients throughout the customer lifecycle. We help optimize the interactions and help maintain improved customer loyalty. We help our clients create a strategy that encompasses all touch points across the organisation. We provide a range of solutions through the traditional channels such as call centre communications, customer service requests, purchases, Online, Mobile and also the evolving Social Media CRM channels such as Facebook and Twitter. We provide solutions that help you communicate better with your customers, have a unique user experience building a lasting impression and enabling efficient retention of customers.

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